Refund & Cancellation Policy
Last updated: 27 October 2026
Refund, Return & Cancellation Policy
At KozyKit Trends (“we”, “us”, or “our”), we want you to have a satisfactory shopping experience. This policy explains the conditions and process for returns, refunds, and order cancellations for purchases made through https://www.kozykittrends.com.
1. Returns
You may request a return within 7 days of receiving your order, provided that:
The item is unused and in its original condition
The item is returned in its original packaging, including accessories and included items
The return request meets the eligibility conditions stated on the product page
Certain products may be non-returnable for hygiene, safety, or other product-specific reasons. Any such restriction will be indicated on the relevant product page, subject to applicable law.
Damaged, Defective, Missing, or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 72 hours of delivery.
Please provide:
Your order number
A description of the issue
Clear photographs of the product and packaging
An unboxing video
Our team will review your request and inform you of the next steps. Approved requests may be eligible for a replacement, exchange, or refund, depending on the circumstances and applicable law.
2. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved:
The refund will be processed to your original payment method
We will initiate the refund within 7 business days after approval
The time taken for the amount to appear in your account may depend on your bank, card issuer, or payment provider
For Cash on Delivery orders, we may contact you to arrange an appropriate refund method.
3. Exchanges and Replacements
Exchanges or replacements may be offered for eligible damaged, defective, incorrect, or approved return items, subject to product availability and applicable law.
Please contact us before sending any item back so we can provide the appropriate return instructions.
4. Cancellations
Orders may be cancelled before they are shipped.
Once an order has been shipped, it cannot be cancelled through our standard cancellation process. However, it may be eligible for return in accordance with this policy and the applicable product-page conditions.
If a prepaid order is successfully cancelled before shipment, the eligible refund will be processed to the original payment method. The time taken for the refund to appear may depend on your payment provider or bank.
5. Return Shipping
Please contact us before returning any product.
Return-shipping arrangements and responsibility for return shipping costs will be communicated during the return approval process, based on the reason for the return and applicable law.
If a product is damaged, defective, incorrect, or incomplete, please contact us so we can review the issue and advise you on the appropriate resolution.
6. How to Request a Return, Refund, or Cancellation
To start a request, contact us with:
Your order number
The product name
The reason for your request
Relevant photographs or supporting information, where applicable
Contact details:
KozyKit Trends
Email: kozykittrends@gmail.com
Website: https://www.kozykittrends.com
Please wait for our confirmation and return instructions before sending any item back.
7. Policy Updates
We may update this policy from time to time to reflect changes in our business practices, services, or legal requirements. Any updated version will be published on this page with a revised “Last updated” date.
8. Contact Us
If you have questions about returns, refunds, exchanges, or cancellations, please contact us at kozykittrends@gmail.com. We will review your request and respond in accordance with this policy and applicable law.